Refund Policy

Last updated: September 17, 2026

This page covers requests involving both sound merchandise and products with a problem. Eligible exchanges are also accepted, subject to review and available replacement stock.

When to ask

Contact us within 30 days after delivery, rather than 30 days after ordering. For a change of mind, preference, or mistaken option selection, the non-defective item must be new, unused, and in its original condition. Report damaged, defective, incorrect, incomplete, or materially misdescribed goods as well; those problems are not disqualified merely because the item is damaged. Non-excludable consumer rights remain in place.

Approval before mailing

Write to aguheley560@gmail.com with your order number, checkout email, reason, and photos or video when a defect or shipping issue is involved. Wait for approval and the accurate return address and instructions before posting a return. A free prepaid return label is included in the package; if yours is missing or lost, ask us for assistance. Use the included label after approval. We charge no restocking fee.

Exchanges and money back

Any exchange depends on review and inventory. Once a refund is approved, we process and initiate it to the original payment method within 10 days. A bank, issuer, or payment provider may take additional time to post the funds.