FAQ

Last updated: September 17, 2026

What should I allow for delivery?

After payment authorization, order handling usually takes 1–2 business days. The carrier's estimated transit after shipment is another 4–6 business days; checkout shows available shipping charges.

Can I return a bottle I simply did not choose correctly?

Eligible non-defective, new and unused items may be returned for preference or selection reasons. We also handle defective, damaged, wrong, incomplete, or misdescribed items. Start either kind of request within 30 days after delivery; see our Refund Policy.

Are exchanges and prepaid labels available?

We accept eligible exchanges if the review and stock permit them. Obtain approval and the correct address before mailing. A free prepaid label comes inside the package; contact us if it is missing. There is no restocking fee.

When is an approved refund sent?

We process and initiate the refund to the original payment method within 10 days after approval. Posting may take longer at your bank or card issuer.

What about tracking, payment, or privacy?

Tracking is shared when available. Checkout lists the payment methods offered for the order. Use Contact Us for a product, tracking, payment, return, or privacy question, and see the Privacy Policy for data requests.